NCH App of Department of Consumer Affairs helps to redress consumer grievances

This Mobile App is an alternate way to register consumer related grievances in the portal The website was launched by the Department of Consumer Affairs to create awareness, advise and redress consumer grievances and act as a central registry for lodging consumer grievances. As per the Consumer Protection Act, 2019, consumers can approach Consumer Commission at the District, State and National level for dispute resolution. Though all efforts will be made to address grievances made on the portal, if the grievance is not redressed to the full satisfaction, a consumer has choice to approach the appropriate Consumer Commission.

An aggrieved consumer can register grievance by either calling the toll free number 1800-11-4000 or 1915 to talk to an agent to register or register online on the portal or through the Mobile App in which case the consumer gets an userid and password to lodge grievance.

On the portal or through Mobile App,

Step 1. For onetime registration, consumer is required to click on the signup giving details required and verifies through his/her email. The User id and password are created.

Step2. Using this user id and password, consumer enters into the portal and fills in required details of grievance attaching necessary documents (if available).

This Mobile App has the following additional features:-

(a) consumer awareness material under the link Consumer Knowledge Base.
(b) Addresses of various Consumer Commission are also available under the link Consumer Commission Contact Details.
(c) Various useful sites are linked under Important Links.

Any grievance received entered in the portal and a unique docket number is generated and given. Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress. Action taken is updated on real time basis by the concerned agency. As a follow up action, these agencies are reminded at stipulated interval.

છેતરપિંડીનો ભોગ બનનાર લોકો WhatsApp દ્વારા પણ કરી શકો છો ફરિયાદ

8800001915 પર SMS કરવા અનુરોધ

WhatsApp વાપરતા કોઈ પણ લોકોને કોઈ વધારાના ચાર્જ ચૂકવ્યા વગર જ તેના મોબાઈલ ફોન દ્વારા સંપર્ક કરવા જણાવ્યું છે. કેન્દ્ર સરકારના ગ્રાહક બાબતોના વિભાગ દ્વારા આ મામલે ટ્વિટર હેન્ડલ પર લખ્યું, ‘જાગૃત ગ્રાહક બનો અને તમારા ઉપભોક્તા અધિકારો માટે WhatsApp 8800001915 પર હવે અમારી સાથે જોડાઓ. નેશનલ કન્ઝ્યુમર હેલ્પલાઈન 8800001915 પર SMS કરો. તેવો સતાવાર સંદેશો પ્રસિદ્ધ કર્યો છે.મહત્વનું છે કે આ હેલ્પલાઇન ગ્રાહક મામલાના વિભાગ દ્વારા કામકાજ કરાઈ રહ્યું છે.આ હેલ્પલાઈનનો નંબર 8800001915 છે અને યુઝર્સ તેને પોતાની વોટ્સએપ એપમાં એડ કરી શકે છે. જેનો સંપર્ક કરવા પર પૂરતો ન્યાય મળશે અને સમસ્યા ઉકેલવા માર્ગદર્શન પણ મળશે

जागरूक ग्राहक बनें और अपने उपभोक्ता अधिकारों के लिए अब WhatsApp 8800001915 पर जुड़ें।

राष्ट्रीय उपभोक्ता हेल्पलाइन 8800001915 पर मैसेज करें

राष्ट्रीय उपभोक्ता हेल्पलाइन पर WHATSAPP मैसेज करने के लिए यहां क्लिक करें

The status of the complaint can be tracked through the Mobile App under the link “Track your complaint”. Status of complaints are also communicated via automated emails.

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